Premium Maintenance

Comprehensive maintenance solution that includes support services, email, cloud storage, automated device management, device security and Microsoft Office desktop software.

R 899.00 user/pm
Concentrate on your business not your IT.
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Ideal for

Businesses who prefer to offload all responsibilities for IT infrastructure and 3rd parties to allow them to concentrate on their business.

Best Feature

Unlimited remote support that includes a Microsoft 365 license and Microsoft Office desktop software.


Users, devices, email platform and company data from data loss and cyber security threats.

Billing Cycle

Recurring monthly subscription per user and server.

I need less:
​I have already purchased a version of Microsoft Office desktop software.

Show me Basic Maintenance
Per User Billing

User based subscription

Per user billing provides a predictable cost model that is easy to calculate allowing your business to budget accordingly. Each user in the company that requires an workstation and email account will required a seat under this subscription.

Microsoft 365 License Included

Microsoft 365 license cost included in subscription

Business productivity with Microsoft 365 Business Premium.

  • Email hosting with 50 GB mailbox and custom email domain address
  • Hub for teamwork to connect your teams with Microsoft Teams
  • Desktop versions of Office applications: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only)
  • File storage and sharing with 1 TB of OneDrive storage
  • One license covers fully-installed, always-up-to-date Office apps on 5 phones, 5 tablets, and 5 PCs or Macs per user
Unlimited Remote Support

Worry free remote support

This subscription includes unlimited remote support services. It is in Refocus' best interest to permanently resolve issues rather than constantly patching the same issue. This reduces recurring issues that can waste your valuable time.

Tiered Site Visit Credits

Inclusive onsite support visits

Onsite support hours are included based on a sliding scale. More users and servers linked to the contract will increase the available site visit credits.

Device Management

Policy based device management

Microsoft 365 Endpoint Management is used to automate regular endpoint management routines like deploying software, deploying OS, managing assets, software licenses, monitoring software usage statistics, managing USB devices, taking control of remote desktops, and more.

Patch Management

Automated device patching

Microsoft 365 Endpoint Management is used to automate the detection and deployment of Microsoft and 3rd party software patches to improve device security and stabilityMicrosoft 365 Endpoint Management also deploys driver and firmware updates to improve performance and reduce system failures as a result of out dated drivers and firmware.

Advanced Security Management

Market leading security service

The award winning Microsoft 365 Endpoint Security platform is used to manage endpoint security on workstations, servers and mobile devices. Central policy based management with advanced analytics prevent, detect and resolve security issues before they affect your business.

No User Limit

Cover businesses of all sizes

The products included in this subscription is capable of supporting businesses of any size allowing your business to grow while receiving the same benefits as Enterprises without the expense of introducing and managing these platforms.

Office 365 Backups

Protect your Office 365 data

Microsoft provides powerful services within Office 365 – but a comprehensive backup of your Office 365 data is not one of them. Of over 1,000 IT Pros surveyed, 81% experienced data loss in Office 365 – from simple user error to major data security threats.

Refocus Backup for Microsoft Office 365 eliminates the risk of losing access and control over your Office 365 data including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams – so that your data is always protected and accessible. 
Server Management Optional

Add servers for unlimited proactive management

Add-on protection for your servers to provide the same level support for your most critical network devices. This add-on includes device management, patch management, security management, onsite and offsite data backup and 24/7 server monitoring.