Basic Maintenance

Comprehensive maintenance solution that includes support services, email, cloud storage, automated device management and device security. Microsoft Office desktop software not included.

R 599.00 user/pm
Worry free IT maintenance solution.
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Ideal for

Businesses who prefer to offload all responsibilities for IT infrastructure and 3rd parties to allow them to concentrate on their business.

Best Feature

Unlimited remote support that includes a Microsoft 365 license.

Protects

Users, devices, email platform and company data from data loss and cyber security threats.

Billing Cycle

Recurring monthly subscription per user and server.

I need more:
​I need Microsoft Office desktop software included in my subscription.

Show me Premium Maintenance

I need less:
I prefer to pay for support per hour, but I need email, cloud storage and managed device security.

Show me Essential Maintenance
Per User Billing

User Based Subscription

Per user billing provides a predictable cost model that is easy to calculate allowing your business to budget accordingly. Each user in the company that requires a workstation will required a seat under this subscription. Secondary devices for users who are covered under this subscription require an additional device subscription.

Microsoft 365 License Included

Microsoft 365 license cost included in subscription

Business productivity with Microsoft 365 Business Basic.

  • Email hosting with 50 GB mailbox and custom email domain address
  • Hub for teamwork to connect your teams with Microsoft Teams
  • Online versions of Office applications: Outlook, Word, Excel, OneNote
  • File storage and sharing with 1 TB of OneDrive storage
Unlimited Remote Support

Worry free remote support

This subscription includes unlimited remote support services. It is in Refocus' best interest to permanently resolve issues rather than constantly patching the same issue. This reduces recurring issues that can waste your valuable time.

Tiered Site Visit credits

Inclusive onsite support visits

Onsite support hours are included based on a sliding scale. More users and servers linked to the contract will increase the available site visit credits.

Device Management

Policy based device management

Microsoft 365 Endpoint Management is used to automate regular endpoint management routines like deploying software, imaging and deploying OS, managing assets, software licenses, monitoring software usage statistics, managing USB devices, taking control of remote desktops, and more.

Patch Management

Automated device patching

Microsoft 365 Endpoint Management is used to automate the detection and deployment of Microsoft and 3rd party software patches to improve device security and stabilityMicrosoft 365 Endpoint Management also deploys driver and firmware updates to improve performance and reduce system failures as a result of out dated drivers and firmware.

Advanced Security Management

Market leading security service

The award winning Microsoft 365 Endpoint Security cloud platform is used to manage endpoint security on workstations, servers and mobile devices. Central policy based management with advanced analytics prevent, detect and resolve security issues before they affect your business.

No User Limit

Cover businesses of all sizes

The products included in this subscription is capable of supporting businesses of any size allowing your business to grow while receiving the same benefits as Enterprises without the expense of introducing and managing these platforms.

Server Management Optional

Add servers for unlimited proactive management

Add-on protection for your servers to provide the same level support for your most critical network devices. This add-on includes device management, patch management, security management, onsite and offsite data backup and 24/7 server monitoring.